Returns: Instructions and Exclusions
Junior Library Guild wants you to be satisfied with your selections. If you receive a title that you already own, or a title that you do not wish to place in your library, you can return it for exchange at any time.
Instructions
- Complete the Return Authorization Form and include it with the books you wish to exchange.
- Affix the postage-paid label included on the form to the outside of your box and place the box in the mail—the postage is on us. The postage-paid label is provided by the U. S. Post Office—packages should be placed in the mail for return.
- To speed up the process of receiving your replacement titles, Chat Now in the bottom right corner and let our Customer Service Team know what you’d like as your replacements. They’ll get them ordered for you right away!
Exclusions
- Titles sent to your library with shelf-ready processing may NOT be returned.
- Titles that have been processed with attached labels, property stamps, etc. may NOT be returned.
If you have any questions or concerns, please contact our Customer Service department at 800.743.4070 or via email at customerservice@juniorlibraryguild.com.
